DEPOSIT POLICY

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For ALL new color clients and extension reapplication appointments, a $50 deposit is required at the time of booking.  The deposit goes towards your appointment on the day of service. 

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CANCELLATIONS AND MISSED APPOINTMENTS

At Xtreme Hair, we strive to ensure the utmost positive and enjoyable experience for our Guests and Team members. The Xtreme Hair team understands that sometimes unavoidable circumstances can conflict with your scheduled appointment and therefore cause you to cancel.    As a courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 48 hours' notice of your already scheduled appointment. Any cancellations made after the 48-hour required cancellation period will be subject to a 50% charge of your service fee, and any cancellations made within 24 hours or no-shows to your appointments will be subject to a 100% charge of your service fee. The salon offers email and text reminders for your scheduled appointments.

*Please note:  When you receive your text/email reminder, you must reply "Yes" to confirm. However, if you cannot make your appointment, we ask you to call the salon to cancel and reschedule for another date.

Late cancellations and missed appointments leave gaps in the stylist's schedules that can only be filled with timely notice. This 48-hour courtesy notification enables us to schedule other clients and, in turn, maintains the availability of services for you and other salon guests.

Due to the volume and flow of the stylists' schedules, if you expect to be late to your appointment, we would appreciate a courtesy call to the salon to let us know you are on your way. If you are more than 10 minutes late arriving at your appointment, we may ask you to reschedule due to the scheduling of other appointments.

At Xtreme Hair, we try to be as prompt and efficient with our scheduling as possible, sometimes, services require more time than expected, and we will give a courtesy call to clients when stylists are running late. However, in some cases, we can not foresee the issue; please be aware that each guest has different needs, and in some cases, the stylist might be running late. We will make your stay as comfortable as possible.